Late or Unpaid Fees

If payment has not been received within 21 days of the invoice date, a reminder will be issued.

A final reminder will be sent 7 days later if the balance remains outstanding.

If payment is still not received, childcare provision will be suspended until the outstanding amount has been paid.

During this time, your childcare place may be given to another family.

Problems paying

If you are experiencing financial difficulty or are unable to pay your invoice, contact the team immediately.

We may be able to arrange a suitable payment plan.

Contact the incomce recovery team by calling 03451 55 11 55.

You can also contact any of the organisations below, which offer free and confidential help and advice on a range of debt management issues:

Citizens Advice and Rights Fife
Tel: 0845 140 0095

Money Advice Scotland
Tel: 0141 572 0237

National Debt Line
Tel: 0808 808 4000